10x From Tension to Trust
Strategies and Frameworks for Managing Up - A Case Study
As a manager, you know that effective communication with your team is crucial. But what about communication with your own manager? "Managing up" – the art of building a productive relationship with your leadership team – is an equally important skill that can significantly impact your career and the success of your team.
In this blog post, we'll delve into the complexities of managing up, using a real-world case study to illustrate common challenges. We'll explore practical frameworks and offer actionable strategies to help you navigate difficult conversations and foster a positive working relationship with your manager.
Case Study: Dealing with Assumptions and Mismatched Perceptions
Imagine you're a line manager overseeing a project that's facing delays. You believe the delays are primarily due to external factors outside your team's control (never the winning perspective to take, btw) , but your boss disagrees. They see the delays as an "squarely engineering failure" and hold you and your team responsible. This creates tension and threatens to demoralize your team, who have worked diligently despite the challenges.
To complicate matters further, your boss has a different background and perspective than you, making it difficult to align on the root causes of the problem. Additionally, a strained relationship between your tech lead and your boss adds another layer of complexity, as your boss may view the tech lead's mistakes as a primary cause of the delay.
Frameworks for Managing Up
To address these challenges, let's explore some helpful frameworks for managing up:
The Dreaded Drama Triangle (DDT): This model identifies three roles people often play in conflict: Victim, Persecutor, and Rescuer. Recognizing these roles can help you avoid unproductive dynamics and focus on solutions. In our case study, the line manager might feel like a victim of their boss's unfair accusations ("My boss doesn't understand the challenges we're facing!"), while the boss might see themselves as a rescuer trying to fix a failing project ("I need to step in and get this project back on track!"). By understanding this dynamic, the line manager can shift their focus from feeling victimized to actively seeking solutions and collaborating with their boss.
The SCARF Model: This framework identifies five key domains that influence our behavior in social situations: Status, Certainty, Autonomy, Relatedness, and Fairness. Understanding these drivers can help you tailor your communication to your manager's needs. For instance, if your boss values certainty, providing regular updates with clear timelines and contingency plans can help alleviate their concerns. In the case study, the line manager could address the boss's need for certainty by proactively communicating progress, identifying potential risks, and proposing mitigation strategies.
Situational Leadership: This approach suggests that the most effective leadership style depends on the situation and the maturity level of the team members. Adapting your management style to your boss's preferences can improve your working relationship. If your boss prefers a hands-on approach, involving them in decision-making and seeking their input on challenges can help build trust and collaboration. In the case study, the line manager might adapt their communication style to align with their boss's engineering background, using technical language and data to explain the project's challenges and proposed solutions.
Actionable Strategies for Managing Up
Now, let's translate these frameworks into actionable strategies:
Proactive Communication: Don't wait until a problem arises to communicate with your boss. Regularly share updates on your team's progress, including challenges and potential risks. This transparency can help prevent misunderstandings and build trust.
Focus on Solutions: When discussing challenges, focus on potential solutions rather than dwelling on problems. This demonstrates your initiative and problem-solving abilities.
Understand Your Boss's Priorities: Take the time to understand your boss's goals, concerns, and preferred communication style. This knowledge can help you tailor your communication to their needs and build rapport.
Seek Feedback: Regularly ask your boss for feedback on your performance and communication. This shows your willingness to learn and improve, and can help identify areas for growth.
Build Relationships: Invest time in building relationships with your boss and other key stakeholders. This can create a more supportive environment and facilitate open communication.
Address Conflict Constructively: When conflict arises, address it directly and respectfully. Use "I" statements to express your concerns, and actively listen to your boss's perspective.
The Perils of Ineffective Managing Up
Failing to effectively manage up can have serious consequences for your career and your team's success. Some of the potential perils include:
Misaligned expectations: If you and your boss aren't on the same page about goals, priorities, or performance expectations, it can lead to frustration, missed opportunities, and even unproductive and chronic conflict.
Lack of support: When your boss doesn't understand the challenges you and your team face, they may be less likely to provide the resources, guidance, or advocacy you need to succeed.
Limited career growth: If your boss doesn't have a positive impression of your abilities and potential, it can hinder your career advancement opportunities.
Damaged relationships: Poor communication and unresolved conflicts can create a toxic work environment, leading to low morale, decreased productivity, and even turnover.
Applying the Strategies to the Case Study
In the case study, the line manager could apply these strategies by:
Proactively communicating with their boss about the project's challenges, including the technical debt and external factors, before the delays become critical.
Focusing on potential solutions, such as proposing a plan to refactor problematic code or renegotiating timelines with external vendors.
Understanding their boss's concerns about the project timeline and working together to develop a realistic plan for moving forward, considering both technical and external constraints.
Seeking feedback from their boss on their communication and management style, asking for specific examples of what could be improved.
Building a stronger relationship with their boss by scheduling regular one-on-one meetings, sharing information transparently, and actively seeking their input on key decisions.
Conclusion
Managing up is a critical skill for any manager who wants to succeed in their role and create a positive impact on their team. By understanding the dynamics of your relationship with your boss, applying relevant frameworks, and implementing actionable strategies, you can navigate challenging situations, build trust, and foster a productive working relationship. Remember, effective communication is a two-way street, and both you and your boss play a vital role in creating a successful partnership.
~10xManager